Virtual Assistant Services for UK Small Businesses and Self-Employed Professionals
Operations, Client Care & Diary Management
Focus on the work you love and only you can do. Be present in your business, not buried in it.
I provide reliable, organised support behind the scenes so business owners can regain their headspace, focus on the work only they can deliver, and balance a life beyond the working day.
What does a virtual assistant actually do?
Working remotely and entirely around your needs, I take on the day to day running of the parts of your business that keep pulling your attention away from the work only you can do. That’s admin, operations, and client communication, the everyday things that quietly build up around a growing business. It’s not simply handing over a to-do list. It’s gaining someone who works alongside you so nothing falls out of sequence, no appointment gets missed, no enquiry goes unanswered, and nothing is left to pile up.
When should I hire a virtual assistant?
If you’re running your own business and doing every job at once, the right time is usually when the day to day running of it starts taking more hours than you have. You might have areas you’re unable to do, don’t have the time for, or simply don’t want to do yourself. Perhaps your hours are already at full stretch and work is spilling into your evenings and weekends. If the jobs that need doing are pulling you away from the work that matters most in your business, it’s a good point to think about what you could hand over.
You don’t have to keep absorbing it all. I provide support across business operations, client care, diary and schedule management, and the everyday organisation that keeps a business moving. Protecting your wellbeing whilst running a busy business gives you the capacity to grow, to switch off, and to enjoy the life you’re building alongside it.
What services does a virtual assistant offer?
Everything below is something I can take on for you. You’ll find the full details on my services page.
Operations & Workflow management
- Trello and Notion boards built and maintained to track client work and projects
- Tasks, deadlines and responsibilities tracked in one place
- Processes written up as step by step guides
- Recurring jobs set up as repeatable routines
- Systems reviewed and adjusted as you grow
Diary & schedule management
- Appointments booked and confirmed
- Reschedules and cancellations handled
- Client reminders sent
- Time blocking set up around your priorities
- Calendars synced across platforms
- Booking tools and automations set up
Inbox management
- Emails triaged by priority every day
- Replies drafted in your voice for approval
- Emails filed and folders organised
- Regular summary of what needs you
Client onboarding
- Leads and enquiries tracked and followed up
- Welcome emails written and sent
- Welcome packs created in Canva
- Contracts issued and signatures chased
- Enquiry and intake forms set up
- Client records and folders created
- Onboarding automations built and monitored
Record keeping & data handling
- Client details kept up to date in your CRM
- Files, folders organised and existing records tidied
- Spreadsheets and databases maintained
- Filing system built if you don’t have one
Canva design
- Social media graphics and carousels
- Documents, guides and welcome packs
- Presentations
- Reusable templates you can edit yourself
Social media support
- Messages and comments replied to
- Posts and carousels designed in Canva
- Content scheduled across your platforms
Lifestyle & personal support
- Personal diary and appointments managed
- Travel researched, shortlisted and booked
- Products researched, compared and purchased
- Renewals and quotes
- Gift sourcing
- Forms, household and school admin
How do I start working with a virtual assistant for the first time?
Four simple steps — and I’ll guide you through each one.
Send your enquiry
Contact me with how you would like support. I’ll confirm whether it is something I can do with confidence and we can arrange a free discovery call to discuss your unique business needs and priorities in more detail.
Personalise your support
We tailor the support around your requirements, agreeing the services you would like me to take ownership of and how I will support you each month.
Agree the details
If you would like to proceed, I’ll send over my contract for you to sign. Once that’s back with me, we’ll confirm any outstanding details and arrange access to the platforms we’ll be working in together.
Feel the difference
Experience reduced stress and greater productivity as I handle the tasks you wish to delegate. You will have clear visibility of everything I’m handling and we will check in regularly to make sure the support continues to work perfectly for you.
Curious about investment and how my retainers work? Take a look at my pricing page to find the right fit for your business.
Why choose Hayley Jayne VA?
Twenty years ago I started a career that taught me everything about managing a business, building customer relationships, and providing compassionate care. I spent years managing teams and working across busy clinical environments while caring for patients and their owners. Then I built my own business, running a five star rated service for over thirteen years. I know exactly what it costs you in time, energy and headspace to fulfil every role, because I’ve done it myself.
Handing over responsibility requires trust. I understand the dedication that goes into building something of your own, and the importance of choosing support that protects your reputation as carefully as you do. Client relationships and professionalism have been at the centre of my career, and I bring that with me to every business I support.
Dependable – I take pride in being someone you can count on to get things done properly and on time.
Organised and detail focused – I like keeping things clear, tidy and consistent, making sure nothing important is ever missed.
Professional and friendly – I’m easy to work with, down to earth, and believe good communication makes everything easier.
Flexible – I’m happy to adapt and support where needed as priorities change.
Proactive – I naturally like to help, solve problems, and keep things moving without needing to be asked twice.
How much does a virtual assistant cost, and is it worth it for a small business?
Support is priced at £35 per hour, whether through a retainer or ad hoc hours, so there’s one clear rate regardless of how you choose to work with me.
Retainer support secures a block of pre-paid hours each month and takes priority in my diary, ideal if you want consistency and guaranteed space each week.
Ad hoc hours give you flexibility without a monthly commitment, a minimum of two hours paid upfront, booked as and when you need them.
A short honest note
I take real ownership of the work you hand over, but I’m not a replacement for specialist advice like accountancy or legal support, and I’ll always tell you plainly if something sits
outside what I can help with. Good support works both ways, on trust, clear expectations, and me genuinely understanding your business before I start making decisions within it.